Siloed channels and self-service options are frustrating your customers. Provide the path of least resistance on the journey to resolution. Kayla Adair, DiCentral Corporation. An award-winning customer service professional brings passion, compassion and a servant-leadership approach to her role. Welcome to our March issue! It is gratitude month for me at Contact Center Pipeline! Gratitude to Steve, Susan, Frank and Mark for all their hard work in getting this ship afloat! 8226; Kell.

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